Complaints & Feedback

At this practice we take compliments very seriously and endeavour to react to and resolve any matter reported to us as quickly and amicably as possible.

Any member of staff will listen to and pass on the relevant details of a complaint to Ralph Hicks (unless the patient doesn’t want it to be done) either verbally or in writing.

We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within two working days.

We will seek to investigate the complaint within ten working days. We will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed. If the patient does not wish to meet us we will attempt to talk to him/her on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.

We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.

Reports are made and kept of any complaint received.

If patients are not satisfied with the result of our procedure then a complaint may be made to:

General Dental Council
37 Wimpole Street,
London
W1G 8DG